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Customer care

Shipping

SHIPPING COST 

The products will be shipped wherever you want in Italy and European Countries* (Austria, Belgium, Bulgaria, Czechia, Germany, Denmark, Estonia, Greece, Spain, Finland, France, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia)

Free shipping against a minimum purchase threshold (€79.90 – Italy; €179.90 Europe) applies only to registered users (logged-in). For guest users (no login) the shipping fees will always be required regardless of the amount spent.
For more information regarding Shipments, please read the Terms and Conditions. 

ITALY  
  • Delivery times may vary depending on the area, from 24 to 72 working hours, unless otherwise communicated on the site or via email. Deliveries on Saturdays, Sundays and holidays are excluded. Times could be longer for deliveries in disadvantaged areas or on islands or due to couriers’ delays and inefficiencies, especially during holiday times or particularly congested periods
  • Free delivery on Orders Over € 79.90 for registered and logged users only, if the order is less than €79,90 and for guest (not registerd and logged users) the cost is 8€.
  • Orders that are received on Friday afternoon will be handled the following Monday. For more information regarding Shipments, please read the Terms and Conditions.  For any questions about the service, for any delivery delays or for any problem with the arrival of the goods, please contact our Customer Service. 
  • Payment on delivery entails a surcharge of € 3.50 on the total cost of the order and is available for all orders with shipment within Italy. Payment can only be made in cash for the exact amount of the purchase (usually the courier does not give change).
EUROPE
  • Delivery times for shipments may vary from 3 to 7 days. The delivery days indicated are to be considered "working", bearing in mind that deliveries are not made on Saturdays, Sundays and holidays. Times may be longer for deliveries to remote areas or islands. 
  • Free delivery > € 179.90 for registered and logged users only, if the order is less than €179,90 and for guest (not registerd and logged users) the cost depends on the country. Please, read the following table:

Country
Shipping Fees
Austria12,00 €
Belgium12,00 €
Bulgaria19,00 €
Cyprus19,00 €
Croatia12,00 €
Denmark12,00 €
Estonia19,00 €
Finland12,00 €
France12,00 €
Germany12,00 €
Greece12,00 €
Ireland12,00 €
Latvia19,00 €
Lithuania19,00 €
Luxembourg12,00 €
Malta19,00 €
Netherlands12,00 €
Poland12,00 €
Portugal12,00 €
Czech Republic12,00 €
Romania19,00 €
Slovakia12,00 €
Slovenia12,00 €
Spain12,00 €
Sweden12,00 €
Hungary12,00 €
  • It is never possible to buy from a country and ship to a different country. It is possible to buy and ship only within the same country. 
  • Orders sent on Friday afternoon will be processed the following Monday.
For any questions about the service, for any delivery delays or for any problem with the arrival of the goods, please contact our Customer Service
 
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